Letsbuy.com Review - Delivered an old Samsung LED TV - New unit delivered now.

After being in touch with Letsbuy.com team, they have helped resolve my issue of old TV delivery. They have promised that Letsbuy.com is strengthening their processes to ensure such incidents don't repeat. Today morning (1st Nov 2011) a  fresh new TV with manufacturing date of Oct 2011 with 0 hours of usage history was delivered. Will update my original post on delivery of old used Samsung LED UA32D5900 TV with new pictures. My other item in order Samsung BlueRay player BD-D5100 was also delivered but has a problem right out of the box. Its drive is making loud sounds when turned on. This is a new piece with Samsung's manufacturing defect but I have reported it to Letsbuy for a replacement.

I am hoping for many other customers who continue to report issues with Letsbuy (Mouthshut letsbuy review page), their issues also get resolved. 

----------------

Update 8 Nov. 2011.

I noted another customer of Letsbuy.com, Vikas complaining about they sending a used Plasma TV. You can see his review on Mouthshut.

http://www.mouthshut.com/review/Letsbuy-com-review-rpopplotnn

- Neeraj

Review of Letsbuy.com - Delivered an old used Samsung LED TV

My experience with letsbuy.com for a TV purchase has been very bad.
(Later edited - 1 Nov 2011 - Issue resolved after raising issue with Letsbuy customer service - Below are details of overall experience)

Placed order of Samsung Series 5 LED TV UA32D5900EA (UA32D5900VR) from letsbuy.com on 24th Oct 2011 with Samsung Company offer of a Blueray player free plus a surprise Diwali gift on offer by Letsbuy.com. On each followup I was told that both items are in stock and will be shipped soon. They shipped TV on 28th shipped only TV and said I have to wait for Blueray player. I was fine with the wait as atleast TV was getting shipped.

Surprise and frustration – once the TV was delivered on 29th Oct. It was an old used TV most likely a dealer demo / display unit with old manufacturing date – all user manuals, cards, remote accessories were used and open from original covers and packed again with tape. Even TV cover and internal packing material, box shows that box was stored for many months and TV used. On screen one can see that some one has cleaned the screen and packed it again with a number of old used tapes inside the box. In service menu it shows TV used for around 600 hours.  This is totally different from Letsbuy.com's promise they have on website "Letsbuy only sells 100% genuine and brand new products". This delivery was definitely was not the case that supports this claim.

Panel Display Time (time for which TV has been used is ~600 hours). Considering July manufacturing and assuming usage started in August till 27th Oct, some one has used this set for an average of 7 hours every day. Most likely a dealer/distributor showroom display piece.

See images below which I have also shared with letsbuy - their customer service and their CEO Mr. Hitesh Dhingra. As per my call with him looks like Samsung dealer or distributor has cheated them and so caused this. They have promised a replacement in 1-2 days. I will update on final outcome.

I will write separately on their customer service aspects.

Intent of Mr. Hitesh Dhingra, co-founder and CEO and Amanpreet Bajaj, co-founder and COO of Letsbuy.com and others in Letsbuy Management may be good and I hope they are successful but they need to work on customer service, supply chain and their infrastructure if they really want letsbuy to be a relevant player in ecommerce in India.

- Neeraj

Following are snapshots of product delivered by Letsbuy.com

Update 1st Nov 2011 - New UA32D5900 TV Delivered